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Miami FL, 33166
What items are eligible to be returned or exchanged?
Items which are damaged or defective may be returned at any time
Final sale items cannot be returned or exchanged
How much is the return shipping fee for online purchases? Depends on the weight of the return shipping items.
Is the shipping fee charged for exchanges? Customer is responsible for the return shipping charges.
How long do I have to return or exchange an item I bought online? Within 90 days of purchase by mail. To receive a refund for items returned by mail, items must be received at our facility within 90 days of ordering. Please allow 5-7 days for return mail. Anytime
How can I receive a refund for my order? Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase
I received an item as a gift. How can I receive a refund? Gifts returned with gift receipt (invoice) will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt (invoice) will receive a merchandise certificate by mail in the amount of the current selling price.
Are there limitations on returning specific merchandise?
Final sale items cannot be returned or exchanged